Shipping & Returns

Shipping

Currently we ship Australia-wide and New Zealand through our online store. Our orders are all shipped through our courier network and Australia Post and are dispatched from our warehouse the next day unless advised otherwise eg. pre-orders.

AUSTRALIA

Delivery (2-5 days after dispatch) is FREE on orders over AUD $59 ($9.95 for orders under $59).

NEW ZEALAND

Delivery (4-6 days after dispatch) AUD $18.95 flat rate on all orders.

If you are outside these countries, send us an email at [email protected] for a shipping quote to your side of the world.

Returns & Refunds

If you are not happy with your Turkish Murkish product, please contact us as soon as possible. Return shipping is not included for unwanted items or change of mind requests. Refunds will be processed once the products have been returned in their original state and unused. We recommend sending returns via Registered Post as we don’t accept responsibility for lost packages.

Refunds

We will refund when:

  • The item/s is/are in saleable condition, in their original packaging
  • The items have not been used, damaged or washed
  • You notify us for a refund/exchange within 7 (seven) days of receipt
  • The original invoice as proof of purchase must be provided
  • The item/s are faulty in the original state, saleable condition
  • Your items received are different to the goods you have ordered

We do not refund:

  • The original shipping fees
  • Goods unless deemed faulty (some Turkish Murkish Collection products are hand loomed so there may be some small imperfections; this is not deemed faulty).

Order Cancellation

If notified before goods have been dispatched, Turkish Murkish Collection can arrange order cancellations. If items have been already shipped, the customer may return the items when they receive them at their own cost.