Shipping & Returns

Shipping

Currently we ship Australia-wide and New Zealand through our online store. Our orders are all shipped through our courier network and Australia Post and are dispatched from our warehouse the next day unless advised otherwise eg. pre-orders.

AUSTRALIA

Delivery (2-5 days after dispatch) is FREE on orders over $40 ($9.95 for orders under $40).

NEW ZEALAND

Delivery (4-6 days after dispatch) $18.95 flat rate on all orders.

If you are outside these countries, shoot us an email at [email protected] for a quote for shipping to your side of the world.

Returns & Refunds

If you are not happy with your Turkish Murkish, please contact us and we will get back to you. Any refunds for unwanted items or change of mind will not include the return shipping. Refunds will only be processed once your items have been returned. We recommend sending returns via Registered Post as we do not accept responsibility for lost items.

Refunds

We will refund when:

  • The item/s is/are in saleable condition, in their original packaging.
  • The items have not been used, damaged or washed.
  • You notify us for a refund/exchange within 7 (seven) days of receipt.
  • The original invoice as proof of purchase must be provided.
  • The item/s are faulty (unless caused by you).
  • Your items received are different to the goods you have ordered.

We do not refund:

  • The original shipping fees.
  • Goods unless deemed faulty (all Turkish Murkish Collection items are hand loomed so there may be some small imperfections; this is not deemed faulty).

Order Cancellation

If notified before goods have been dispatched, Turkish Murkish Collection can accommodate order cancellations. If items have been already shipped, the customer may return the items when they receive them at their own cost.